Coronavirus Prevention Measures and Visitor RulesCoronavirus Prevention Measures and Visitor Rules SPRING FESTIVAL IN TOKYO

Coronavirus Prevention Measures and Visitor Rules

Spring Festival in Tokyo 2022’s public performances will take place in strict adherence to coronavirus prevention and control measures stipulated in the government and Tokyo Metropolitan Government’s policies, as well as in the Novel Coronavirus Prevention Guidelines issued by the Japan Association of Classical Music Presenters and The Association of Public Theaters and Halls in Japan. We ask all visitors attending Spring Festival in Tokyo 2022 to read through and understand the following beforehand, and to cooperate with the guidelines.

Spring Festival in Tokyo Executive Committee

The rules are subject to change, and more may be added before the event date. [Last updated April 5, 2022]

【Visitor Rules】

① Please do not come to the venue if you are experiencing the following symptoms.

  • If you have a fever of 37.5 degrees Celsius or above, or have a higher body temperature than normal.
  • If you have a cough, sore throat, fatigue, or symptoms relative to a cold.
  • If you have been in close contact with someone who has tested positive for the coronavirus.
  • Visitors who have been to countries or regions which immigration restrictions or quarantine periods are demanded against by the government in the past 2 weeks, and those who have been in close contact with them.
We accept the refunding request from those who would decide not to come to the concert because of the reason above.
If you have an underlying condition or are pregnant, be extra cautious about your decision to come, taking into consideration the advice of your doctor and information from relevant institutions.

② Halls will take a temperature measurement at the entrance with thermographic systems or non-contact thermometers.
Please note, if the measurement shows that you have a higher temperature than normal or a fever of 37.5 degrees Celsius or more, you will not be allowed to enter.

③ Please wear a mask at the venue.
We ask you to wear a mask inside the venue, at all times. Practice good cough etiquette.

④ We recommend frequent handwashing and disinfection.
Please practice frequent handwashing and disinfection. There is liquid hand soap and alcohol-based disinfectant in each area for you to use.

⑤ Please maintain social distancing.
When lining up to enter the venue, during intermission (lining up to use the bathroom), and waiting to leave the venue, please be sure to keep a physical distance (at least 1 meter) from others.

⑥ In the case of a confirmed infection associated with the event, we would properly cooperate with public institutions such as the public health department.
We post the information on our website if staff or audience is affected by a coronavirus. Please memo the concert date, venue, seat number, or keep the stub of the concert ticket by yourself after you visit the concert. In the case of a confirmed infection associated with the concert, personal information of ticket holders will be passed onto Japanese public institutions such as the public health department as necessary. The personal information you provide will not be used or given for any other purpose, and will be properly destroyed as soon as we don’t need to keep them anymore. Also, we may ask you to provide the emergency contact details of each ticket holder at the venue.

【Coronavirus Measures at Our Venues】

  • We will check your body temperature with thermographic systems or non-contact thermometers, and ask to use alcohol-based disinfectant and disinfection at the entrance. When entering, staff members will visually check the stub to ensure you have the right ticket, then please tear your ticket yourself. We ask for your cooperation and request that you arrive at the venue early.
  • We will not hand on the program. Please take one by yourself.
  • Please refrain from chatting or conversing with other visitors at close range both in the foyer and your seat.
  • Please refrain from shouting “bravo” or other phrases.
  • The cloakroom and the locker may be closed. Please take your baggage at a minimum size, or contact us in advance if you bring the large one.
  • Please do not eat or drink in the hall. You are not allowed to eat or drink in the lobby except beverage (with a lid) to take medicine or stay hydrated. (Eating and drinking are strictly prohibited in National Museum of Nature and Science, Tokyo National Museum, The Gallery of Horyuji Treasures, Entrance Hall, and The Ueno Royal Museum prohibit eating or drinking in the whole area.) The drinks corner is temporarily closed.
  • After the program ends, you may be asked to leave the venue in a staggered manner.
  • There will be no autograph sessions. Please do not wait for the arrival or departure of performers at the backstage entrance or hotel. We don't receive any flowers or present for artists at the venue including a reception desk.
  • The venue will be especially well ventilated. This means that the heating system may not be as effective.
  • Halls will be cleaned and disinfected with alcohol-based disinfectant before welcoming visitors.
  • Staff members coming into contact with visitors at the ticket desk and reception will wear protection such as masks and disposable gloves.
  • All performers and staff members will receive a temperature check, and if they fall under any of the conditions listed in [Visitor Rules] ①, they will be temporarily removed from the performance/duty.
  • We recommend the use of the Ministry of Health, Labour and Welfare’s COVID-19 Contact-Confirming Application (COCOA *English) as well as the Tokyo Metropolitan Government’s Tokyo COVID-19 Notification & Support Service (Japanese only).
  • Before the Festival opens, we have consulted with an infectious disease specialist to implement preventative measures that are suitable for the present circumstances.

The coronavirus measures above will change or be added according to the circumstances.
Thank you for your cooperation.
This page will be updated, so please check it before you leave for the concert.

Also, please check the latest coronavirus prevention measures and visitor rules at each venue.

Last update:April 5, 2022

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