Coronavirus Prevention Measures and Visitor RulesCoronavirus Prevention Measures and Visitor Rules SPRING FESTIVAL IN TOKYO

Coronavirus Prevention Measures and Visitor Rules

Spring Festival in Tokyo 2021’s public performances will take place in strict adherence to coronavirus prevention and control measures stipulated in the government and Tokyo Metropolitan Government’s policies, as well as in the Novel Coronavirus Prevention Guidelines issued by the Japan Association of Classical Music Presenters and The Association of Public Theaters and Halls in Japan.
We ask all visitors attending Spring Festival in Tokyo 2021 to read through and understand the “Visitor Rules” and “Coronavirus Prevention Measures at Our Venues” beforehand, and to cooperate with the guidelines.

Spring Festival in Tokyo Executive Committee

The rules are subject to change, and more may be added before the event date. [Last updated March 19, 2021]

【Visitor Rules】

① Please do not come to the venue if you are experiencing the following symptoms associated with the coronavirus.
  • If you have a fever of 37.5 degrees Celsius or above, or have a higher body temperature than normal.
  • If you have a cough, difficulty breathing, fatigue, sore throat, runny or blocked nose, loss of smell or taste, eye pain or conjunctivitis, headache, sore muscles and joints, diarrhea, nausea or vomiting.
  • If you have been in close contact with someone who has tested positive for the coronavirus.
  • If you have concerns about your health.
  • Visitors who have been to countries or regions with high infection rates in the past 2 weeks should quarantine according to the government’s stipulated duration and procedure.
If you have an underlying condition or are pregnant, be extra cautious about your decision to come, taking into consideration the advice of your doctor and information from relevant institutions.
② Please wear a mask at the venue.

We ask you to wear a mask inside the venue, at all times. Practice good cough etiquette.

③ Please maintain social distancing.

When lining up to enter the venue, during intermission (lining up to use the bathroom), and waiting to leave the venue, please be sure to keep a physical distance of at least 1 meter from others.

④ In the case of a confirmed infection associated with the event, personal information of ticket holders will be passed onto public institutions such as the public health department as necessary.

We ask you to provide the emergency contact details of each ticket holder by email. In the case of a confirmed infection associated with the concert, personal information of ticket holders will be passed onto Japanese public institutions such as the public health department as necessary. The personal information you provide will not be used or given for any other purpose, and will be properly destroyed as soon as we don’t need to keep them anymore. Also, please memo the concert date, venue, seat number, or keep the stub of the concert ticket by yourself after you visit the concert.

【Coronavirus Measures at Our Venues】

We appreciate your understanding and cooperation in measures to prevent the spread of the coronavirus.

  • Halls with thermographic systems or non-contact thermometers will take your measurement at the entrance, so we ask for your cooperation and request that you arrive at the venue early.
    Please note, if the measurement shows that you have a higher temperature than normal or a fever of 37.5 degrees Celsius or more, you will not be allowed to enter.
  • When entering, please tear your ticket yourself.
    Staff members will visually check the stub to ensure you have the right ticket.
  • You can download the explanatory notes on the program you are attending from the official website.
  • We recommend frequent handwashing and disinfection.
    There is liquid hand soap and alcohol-based disinfectant in bathrooms, and multiple alcohol-based disinfectants in the foyer for you to use. Please practice frequent handwashing and disinfection when entering the venue, during intermission, and after the performance.
    Also, refrain from touching your face (eyes, nose, mouth etc.) with your hands.
  • All staff members will wear masks.
    Staff members coming into contact with visitors at the ticket desk and reception will wear protection such as masks and disposable gloves.
  • The venue will be especially well ventilated. This means that the heating system may not be as effective.
  • Halls will be cleaned and disinfected with alcohol-based disinfectant before welcoming visitors.
  • Please refrain from chatting or conversing with other visitors at close range both in the foyer and your seat.
  • The drinks corner may be closed, so be sure to bring your own beverage (with a lid) to take with medicine or to stay hydrated.
  • Please refrain from shouting “bravo” or other phrases.
  • After the program ends, you may be asked to leave the venue in a staggered manner.
  • There will be no autograph sessions. Please do not wait for the arrival or departure of performers at the backstage entrance or hotel.
  • We recommend the use of the Ministry of Health, Labour and Welfare’s COVID-19 Contact-Confirming Application (COCOA) as well as the Tokyo Metropolitan Government’s Tokyo COVID-19 Notification & Support Service.
  • All performers and staff members will receive a temperature check, and if they fall under any of the conditions listed in [Visitor Rules] ①, they will be temporarily removed from the performance/duty.
  • Before the Festival opens, we have consulted with an infectious disease specialist to implement preventative measures that are suitable for the present circumstances.

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